Shipping Policy.

SHIPPING POLICY

Version 1.1 - 28 July 2026

This Shipping Policy explains how InnovAntennas Limited delivers products to our customers. It forms part of our Website Terms and Conditions and should be read alongside our Returns and Refunds Policy, Privacy Policy, and Cookie Policy.

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. WHAT WE SHIP

1.1 InnovAntennas Limited ships the following products directly from our premises in the United Kingdom:

(a) DIGITAL DESIGN FILES: Delivered by instant electronic download. No physical shipping is involved. Download instructions are provided on-screen immediately after purchase and sent to your registered email address.

(b) SPARE PARTS AND ANTENNA COMPONENTS: Physical items shipped from our UK stock, including element hardware, insulators, mounting plates, matching network components, boom fittings, and related parts.

(c) REMAINING UK ANTENNA STOCK: We hold a small remaining inventory of complete antennas in the UK. Once these are sold, complete antennas will be available exclusively through our manufacturing and distribution partners.

1.2 PHYSICAL ANTENNAS (CURRENT MODELS): All current-model InnovAntennas antennas are manufactured by and purchased from our authorised partners:

(a) WiMo Antennen und Elektronik GmbH (Germany, ships worldwide): https://www.wimo.com

(b) DX Engineering (USA, ships to the Americas): https://www.dxengineering.com

These partners handle their own shipping, delivery timescales, and logistics. See Section 8 for details.

2. PROCESSING AND HANDLING TIME

2.1 Orders for digital design files are processed instantly. The download link is made available immediately upon completion of purchase.

2.2 Orders for physical items (spare parts, components, remaining UK stock) are processed within 2 working days of receiving payment. Working days are Monday to Friday, excluding UK public holidays.

2.3 Orders placed on weekends or UK public holidays will be processed on the next working day.

2.4 If there is a delay in processing your order beyond 5 working days, we will contact you via email to explain the delay and provide an updated dispatch date.

3. UK SHIPPING

3.1 Physical items shipped within the United Kingdom are sent via Royal Mail:

3.2 Delivery estimates are working days from dispatch, not from the date of order. Allow additional time during UK public holidays and the Christmas period.

3.3 Shipping costs are calculated based on the weight and dimensions of your order and are displayed at checkout before payment.

3.4 We require a signature on delivery for higher-value items. If you are not available, Royal Mail will leave a card with redelivery or collection instructions.

4. INTERNATIONAL SHIPPING

4.1 Physical items shipped outside the United Kingdom are sent via:

(a) Royal Mail International (standard and tracked services) for smaller parcels to most destinations worldwide.

(b) FedEx International for larger parcels or expedited international delivery.

4.2 International delivery times vary by destination:

4.3 These are estimated delivery times from dispatch, not guaranteed delivery dates. International deliveries may be delayed by customs processing, which is beyond our control.

4.4 Shipping costs for international orders are calculated based on weight, dimensions, and destination, and are displayed at checkout before payment.

5. CUSTOMS, DUTIES, AND IMPORT TAXES

5.1 For orders shipped outside the United Kingdom, your order may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.

5.2 These charges are the responsibility of the recipient, not InnovAntennas Limited. We have no control over these charges and cannot predict what they may be.

5.3 Customs policies vary widely between countries. We recommend contacting your local customs office for information before placing an order.

5.4 For orders to EU customers: on physical goods valued over 150 EUR, UK VAT is not charged at checkout. The recipient will be charged EU VAT and any applicable duties upon delivery. On physical goods valued at 150 EUR or below, EU VAT may be applied either at checkout or upon delivery depending on the shipping method and carrier. For digital downloads, VAT is charged based on the consumer's location in accordance with place-of-supply rules.

5.5 InnovAntennas Limited is not responsible for delays caused by customs processing.

6. DELIVERY ADDRESS

6.1 You must provide a complete and accurate delivery address at checkout. We are not responsible for deliveries to incorrect addresses if the address you provided was wrong.

6.2 If you need to change your delivery address after placing an order, please contact us via our contact page at Contact — InnovAntennas as soon as possible. If the order has already been dispatched, we cannot redirect it.

6.3 We do not ship to PO Box addresses for FedEx deliveries. Please provide a street address.

7. LOST, DAMAGED, OR DELAYED PACKAGES

7.1 LOST PACKAGES: If your order has not arrived within the estimated delivery time plus 10 working days (UK) or 20 working days (international), please contact us via our contact page. We will open an investigation with the carrier and, where appropriate, send a replacement or issue a refund.

7.2 DAMAGED PACKAGES: If your order arrives damaged, please:

(a) Take photographs of the damaged packaging and contents before opening further or disposing of anything.

(b) Contact us via our contact page within 48 hours of delivery.

(c) Retain all original packaging. The carrier may need to collect it as part of their investigation.

7.3 We will arrange a replacement or refund for items damaged in transit, subject to carrier confirmation.

7.4 DELAYED PACKAGES: We are not liable for delays caused by the carrier, customs processing, weather, or other events beyond our control. However, we will assist you in tracking your package and resolving the issue with the carrier.

7.5 Under the Consumer Contracts Regulations 2013, if goods are not delivered within 30 days of the order being accepted (unless a longer period has been agreed), you have the right to cancel the order and receive a full refund.

8. ANTENNAS FROM OUR PARTNERS

8.1 If you have purchased a complete antenna from WiMo or DX Engineering, shipping is handled by that partner under their own shipping policy:

(a) WiMo ships worldwide from Herxheim, Germany. See https://www.wimo.com for their shipping information.

(b) DX Engineering ships to the Americas from Tallmadge, Ohio. See https://www.dxengineering.com for their shipping information.

8.2 InnovAntennas Limited is not responsible for the shipping of complete antennas purchased from our partners. All shipping enquiries for those orders must be directed to the retailer.

9. TRACKING

9.1 All UK orders are sent via tracked services. You will receive a tracking number by email once your order has been dispatched.

9.2 International orders sent via Royal Mail International Tracked or FedEx include tracking. Tracking numbers are sent by email upon dispatch.

9.3 You can track your package:

(a) Royal Mail: Track your Item | Royal Mail Group Ltd

(b) FedEx: FedEx | System Down

10. CHANGES TO THIS POLICY

10.1 We may update this Shipping Policy from time to time. We will update the version number and date at the top of this policy whenever we make changes.

10.2 The version in force at the time of your order governs your shipping terms.

11. CONTACT US

11.1 If you have any questions about shipping or need to track an order, please use our contact page at Contact — InnovAntennas.

InnovAntennas Limited Company No. 07486266 ICO Registration No. ZC004730 VAT Registration No. 105 0236 72 Registered office: Matrix House, Lionel Road, Canvey Island, Essex SS8 9DE

12. SEVERANCE

12.1 If any provision of this Shipping Policy is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be deemed deleted. The remaining provisions shall remain in full force and effect.

© InnovAntennas Limited 2026. All rights reserved.